Refund policy

Since you want to add a couple of suppliers, I'll create them one at a time. To get started, do you have the details for the first supplier? I'll need at minimum the company name — and optionally contact name, email, phone, website, address, currency, and payment terms.

If you'd like, share the info and I'll fill in the form for you!

Contrado has been added as a supplier! Ready for the second one — what's the company name and any details for them?

ApparelDrop is added! Both suppliers are now set up — Contrado and ApparelDrop. Would you like to add more details to either of them (contact info, payment terms, etc.) or create a purchase order?

Printful Suppliers is added! You now have three suppliers set up — Contrado, ApparelDrop, and Printful Suppliers. Any more to add, or anything else you'd like to do?

All four suppliers are now set up:

• Contrado
• ApparelDrop
• Printful Suppliers
• Spocket/Synced

Is there anything else you'd like to do, like adding contact details or creating purchase orders?

I can help with that! To write a return policy for you, let me ask a couple of quick questions.

Got it! Let me find the right place to add this and draft the policy for you.

Here are a few additions worth considering for a premium activewear brand like yours:

Embroidered & Customized Items Since your products feature embroidery branding, you may want to explicitly state that customized or embroidered items are final sale and cannot be returned.

Kids' Sizing Note Since you carry family sizing, a note about size exchanges (e.g., "We're happy to exchange for a different size if stock is available") can reduce friction and build trust with parents buying for kids.

Hygiene Exclusions For activewear, it's common to note that items showing signs of wear, washing, or odor will not be accepted — this protects you from returns on used items.

Exchange Option You mentioned refund or store credit, but you could also explicitly offer size/color exchanges to reduce full refunds and keep customers in your ecosystem.

Processing Timeframe Being specific (e.g., "Returns are processed within 3–5 business days of receipt") sets clear expectations and reduces customer service inquiries.

Contact Method Replace [your email] with your actual support email or a link to a contact form before publishing.

Would you like me to revise the policy draft to include any of these?

Here's the revised policy with all the suggested additions:

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Return Policy

We want you to love what you ordered. If you're not completely satisfied, we're here to help.

Returns We accept returns within 30 days of the delivery date. To be eligible, items must be unworn, unwashed, and in their original condition with all tags still attached. Items showing signs of wear, washing, or odor will not be accepted.

Embroidered & Customized Items Items featuring custom embroidery or personalization are final sale and are not eligible for return or exchange.

Refunds, Exchanges & Store Credit Once your return is received and inspected, you'll have the choice of:

• A full refund to your original payment method
• A size or color exchange (subject to availability)
• Store credit

Please allow 3–5 business days for returns to be processed after receipt, and 5–10 business days for refunds to appear on your statement.

Kids & Family Sizing We understand sizing for little ones can be tricky. We're happy to exchange for a different size if stock is available — just reach out and we'll make it easy.

Return Shipping Customers are responsible for return shipping costs. We recommend using a trackable shipping method, as we cannot guarantee receipt of your returned item.

Non-Returnable Items The following items are not eligible for return or exchange:

• Final sale items
• Embroidered or customized items
• Items that have been worn, washed, or damaged after delivery

How to Start a Return Contact us at [your support email] with your order number and reason for return, and we'll guide you through the process within 1–2 business days.

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Just swap out [your support email] with your actual contact before publishing. Ready to head to the Refund Policy page to paste it in?